Privacy

Privacy Policy

Last update: 20/01/2026

This policy explains how Ceranatura processes personal data received by email or via WhatsApp as part of its artisanal activity.

Data controller

  • Legal name: Gaëlle Jeanne Mallaivre
  • Trade name: Ceranatura
  • NIF and EU VAT number: Z2595364A and ESZ2595364A
  • Business address: Otros DAIMES, Polígono 3, nº 111, 03294 Elche / Elx, Spain
  • Email: contact@latelierdesbougies.com
  • Telephone: +34 711 263 235

Data collected

Ceranatura collects only the information necessary to respond to requests. This may include:

  • first and last name, if provided
  • email address
  • WhatsApp number or telephone number
  • message content
  • project description

No browsing data is stored, except for technical cookies strictly necessary for the functioning of the website.

Purposes

Personal data is used to:

  • answer enquiries
  • prepare a quotation
  • produce and deliver creations in the event of an order
  • manage customer relations and administrative follow-up

Legal basis

The processing activities are based on:

  • pre-contractual measures when a quotation is requested
  • performance of a contract when an order is confirmed
  • legitimate interest for internal organisation and project management
  • consent when the user voluntarily provides their information

Recipients

Data is only shared with:

  • technical service providers necessary for the functioning of the website
  • a courier service when delivery is required

No personal data is sold or transferred to unauthorised third parties.

Transfers outside the European Union

Communications made through WhatsApp may involve a transfer of data outside the European Union. WhatsApp uses the Standard Contractual Clauses approved by the European Commission to safeguard such transfers.

Data retention

  • requests without follow-up: 12 months
  • customers: duration of the contract, followed by the retention period required by tax and accounting regulations

Rights of individuals

In accordance with the GDPR and the Spanish Organic Law 3/2018 (LOPDGDD), you may request:

  • access to your data
  • rectification
  • erasure
  • restriction of processing
  • data portability
  • objection to processing

You may exercise these rights by writing to: contact@latelierdesbougies.com.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have not been respected.

Security

Ceranatura applies the necessary measures to protect personal data. Communications made through the website are secured by SSL protocol. Organisational and technical measures are implemented to limit the risk of unauthorised access.